Frequently Asked Questions
WHAT IS SILVIA COBOS?
- SILVIA COBOS is a Women’s shoe brand based in Miami, FL, and Manufactured in Colombia, inspired by movement and daily challenges which offers a comfy-chic hand-made alternative to footwear with the perfect balance between quality and comfort at affordable prices. The handcrafted details + unique textures and materials deliver a Shoe that's incredible light and soft to the feet.
OUR PRODUCTION PROCESS
- Innovative and Sustainable handmade techniques that embellish comfortable shoe forms using natural fibers and unique textures along with the best quality leather transformed by talented hands, always with a Women’s perspective for practical and comfortable wearability... And of course, lots of Passion and Love in every step of the process!
HOW TO GET STARTED?
- In order to make a purchase, you must be registered in our system. We invite you to sign up here: https://cata1og.com/pages/create-new-account
- Create an account and follow the instructions.
- Wait for the verification email; it will take up to 12 hours.
- Once you are verified, you will be able to see our products.
- Find the right size and check stock availability for each size and color. We offer online chat with our customer service agents for your convenience.
- Add the selected products to your shopping cart.
- Register your shipping and billing address, and fill the personal information sheet.
- Choose your payment method.
- Verify your shopping cart products, quantity, size, and color (apply in some products) before placing the order.
- After the order is complete, click on the button BUY!
- Wait for the confirmation email of your payment to process your shipment.
HOW IS THE SHIPMENT?
We ship after the payment of your order is verified; we have priority shipping for US territory. For every order, please allow between 2-5 business days to be delivered.
We ship worldwide from Miami, Florida in the US. For national shipments,you will not have to deal with any extra customs office, freight, requirements, auditing. For international shipments restrictions apply*.
All the orders that are placed before 12:30 pm (Eastern time) will be shipped the same day. We use UPS/USPS for national shipments, DHL for international shipments.
Shipment costs are calculated automatically based on the order quantityand address.
WHAT PAYMENT METHODS DO WE ACCEPT?
- American Express
- Bank Deposits
DO WE OFFER ANY DISCOUNT ON OUR PRODUCTS?
Yes. Once you create an account and our Account Manager approves it, you willget the wholesaler’s discount between 57% - 50% off your purchase
WHAT IS THE MINIMUM ORDER AMOUNT (MOA) TO DO BUSINESS WITH US?
Our Minimum order quantity is 24 pairs / Open Stock (you get to choose Styles, color and size!!)